I lost my KT Bank card. How should I proceed?

: In case of loss or theft of your KT Bank card(s), you have two options to deactivate your card(s): Through your online banking: Log in to online banking as usual. Click on the “All Transactions” tab. A menu with an overview will open. Click on the “Cards” tab. An overview of your cards will open. Choose the card to be blocked and click on “Card Details” -> “Update” -> “Customer Status” -> “Passive”. Your card is now deactivated. Then contact our Service Center Team to order your new card(s). You can find the contact details here . Through your Mobile Banking (only for your Jetzz Card): Log in to mobile banking as usual. Click on “Cards” Click on “My Cards” Select the Jetzz Card and click on “Deactivate”. Your card is now deactivated. Then contact our Service Center Team to order your new Jetzz Card. You can find the contact details here . Important: KT Bank is not a partner of the 116-116 emergency blocking service. The cards can only be blocked by us or by you through your online and mobile banking.

Current Account Archive

Currently, it is only possible to set up standing orders via online banking. However, the KT Banking App provides the ability to manage these standing orders. This means that after setting them up through online banking, you can conveniently control and adjust your regular transactions via the app to suit your personal needs.

To make a correction, please send us a customer order with the request for a refund transfer. Note that there is a fee for SEPA refund orders. Please confirm this fee with your request.

The KT Bank Mastercard is a debit-credit card that enables you to shop online, pay at checkouts, and withdraw money from ATMs. As KT Bank adheres to interest-free banking, you can only use the funds available in your current account with the Mastercard.

Log in to Online or Mobile Banking and navigate to ‘Cards’ > ‘Debit Cards’ or ‘Jetzz Card’ in the menu. Leave the selection empty to list all cards. Then select ‘Card Details’ for the respective card and click on ‘Update’ to activate the card.

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In case of loss or theft of your KT Bank card(s), you have two options to deactivate your card(s): Through your online banking:

Log in to online banking as usual.
Click on the “All Transactions” tab.
A menu with an overview will open.
Click on the “Cards” tab.
An overview of your cards will open.
Choose the card to be blocked and click on “Card Details” -> “Update” -> “Customer Status” -> “Passive”. Your card is now deactivated. Then contact our Service Center Team to order your new card(s). You can find the contact details here.

Through your Mobile Banking (only for your Jetzz Card):

Log in to mobile banking as usual.
Click on “Cards”
Click on “My Cards”
Select the Jetzz Card and click on “Deactivate”. Your card is now deactivated.
Then contact our Service Center Team to order your new Jetzz Card. You can find the contact details here.

Important: KT Bank is not a partner of the 116-116 emergency blocking service. The cards can only be blocked by us or by you through your online and mobile banking.